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Return Policy
Our Commitment
Return Policy
Clear, fair, and transparent
At chiclisse, we are committed to providing a clear, fair, and transparent returns process.
If you have any questions regarding returns or refunds, please contact our customer support team at [email protected].
1. Return Eligibility & Timeframes
Change of Mind Returns
Return requests for reasons unrelated to product quality must be submitted within 7 days of delivery. In such cases, return shipping costs are the responsibility of the customer.
Defective or Incorrect Items
If you receive an item that is defective, damaged, of unsatisfactory quality, or does not match the product description, you may request a return or refund within 30 days of delivery.
Once the issue has been verified, chiclisse will cover the return shipping cost. You may choose between a replacement or a refund.
2. Conditions for Returned Items
To be eligible for a return, all items must meet the following requirements:
- Items must be unused, unworn, and unwashed
- Items must be returned in their original condition
- Original packaging must be intact
- Products must remain suitable for resale
Please note that sale or promotional items are not eligible for return or exchange, unless the item is confirmed to be defective or incorrect upon delivery.
3. Delivered but Not Received
If a package is marked as delivered but has not been received, please contact us within 24 hours of the delivery confirmation and provide reasonable proof of non-delivery.
Once the claim has been verified, chiclisse will arrange either a replacement or a refund, as appropriate.
4. Special Circumstances
Refused Deliveries
If a package is refused, refunds will be processed only after the returned item has been received and inspected. Please note that original shipping fees are non-refundable.
Unauthorised Returns
Returns sent without prior approval may be refused. Any shipping or handling costs incurred due to unauthorised returns will be the responsibility of the customer.
Fraud Prevention
To protect both customers and our business, chiclisse reserves the right to refuse returns that show signs of excessive wear, misuse, fraudulent behaviour, or violations of this policy.
5. Return Process & Refunds
To initiate a return, please contact [email protected] and include the following information:
- Order number
- Reason for return
- Relevant photos or supporting details (if applicable)
Once the returned item has been received and inspected, refunds will be issued to the original payment method.
Estimated Refund Processing Times
- PayPal: typically 3-5 business days
- Credit/Debit cards: 3–15 business days, depending on the issuing bank
6. Return Address
Return addresses are provided on a case-by-case basis.
Please contact [email protected] for the correct return address and detailed instructions before sending any items back.
Our customer support team is committed to assisting you throughout the return process and ensuring a smooth, professional experience.
Thank you for being part of our journey
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